Service terms & privacy.

Service terms

Coaching and delivery

Coaching helps business owners get started, consider growth, and identify and address business roadblocks through a Christian perspective. Sessions are provided by appointment over Zoom or in person by mutual arrangement. This is a service; no physical products are shipped.

We begin with a Zoom call or face-to-face conversation to explore whether we are a good fit. Sending an inquiry does not reserve a coaching place or create a paid engagement. Availability is limited.

Packages and scheduling

Coaching is usually purchased in packages of four sessions, typically scheduled once a week over a month. We build a custom schedule together. Sessions may be spread out, extended, or adjusted by mutual agreement. Session length, meeting details, and the agreed schedule are confirmed before the engagement begins.

Pricing and payment

Pricing is custom and quoted in United States dollars (USD). The scope, four-session package price or other agreed fee, any applicable taxes, and payment timing are confirmed in writing before payment. There is no checkout on this website. Payment instructions are provided separately after we agree to work together.

Any ongoing coaching, additional package, or recurring payment arrangement requires your agreement to its price and terms in advance. Do not send payment-card details by email.

Responsibilities and expectations

Coaching provides business education, perspective, and support. You remain responsible for your business decisions and their implementation. Revenue, profit, growth, and other specific outcomes are not guaranteed. Coaching does not replace advice from a qualified legal, tax, financial, or other licensed professional.

Cancellations, rescheduling & refunds

Rescheduling a session

Please provide at least 48 hours’ notice by emailing shanetherault@gmail.com if you need to reschedule. We will agree on a new time together. For an unexpected issue within 48 hours, contact Shane as soon as possible to discuss the situation.

Ending coaching and unused sessions

You may end coaching by email. Unused prepaid sessions are refundable. Completed sessions are not included in an unused-session refund. To request a refund, email your name, the package or payment concerned, and the unused sessions you would like refunded. We will review the remaining sessions and confirm the refund amount and processing details with you.

If you have agreed to a recurring payment arrangement, email to request cancellation of future renewals. Its billing schedule and cancellation timing will be stated in the written agreement before you authorize it.

Questions or payment concerns

For a concern about coaching, an invoice, or a payment, contact shanetherault@gmail.com with enough detail to help us understand and address it. Please do not include sensitive payment information. These policies do not limit rights you may have under applicable law.

Privacy policy

Information involved

When you email Shane, you choose what to share. This may include your name, email address, business details, scheduling preferences, and information about the coaching you need. Please share only what is needed for your inquiry and avoid sending confidential third-party information or sensitive financial details.

This website has no account registration, online checkout, or contact form. Its email links open your email application. The site does not include advertising trackers or site-added analytics cookies. The hosting provider may process technical information, such as IP addresses, browser details, and access logs, to deliver and secure the website.

How information is used

Information you provide is used to respond to inquiries, assess fit, arrange and deliver coaching, communicate about an engagement, handle billing and refunds, and maintain appropriate business records. Personal information is not sold.

Service providers

Email, website hosting, video meeting, and payment providers may process information needed to provide their services. When meetings take place on Zoom or a payment is made through a separate payment provider, that provider’s privacy terms apply to its handling of information. This website does not collect or store payment-card numbers.

Retention and security

Information is retained as needed for the inquiry or coaching relationship, business records, and applicable legal obligations. Reasonable care is taken to protect it, but no method of internet transmission or storage can be guaranteed completely secure.

Your questions and requests

To ask about personal information, request a correction or deletion, or raise a privacy concern, email shanetherault@gmail.com. Requests will be considered in accordance with applicable law and any recordkeeping obligations. If these policies change, the effective date on this page will be updated.